Frequently Asked Questions

Got questions?
We've got answers.

Everything parents and students usually ask before booking their first session — if you can't find what you need here, message us on WhatsApp or the live chat and we'll get back to you within 24 hours.

General
What subjects and levels does BrainyEdHub cover?

We tutor Mathematics, Statistics, Biology, Chemistry, Physics, English, Computer Science/ICT, Chess, Humanities, and Reasoning — across UK 11+, GCSE, IGCSE, A-Level, IB, SAT, ACT, WAEC, NECO, and JAMB. See the Subjects & Levels page for the full breakdown.

Are lessons online, and where are your tutors based?

Yes, every session is delivered online, 1:1 with a tutor over live video — so you can book a tutor no matter where you're based, and fit sessions around your own schedule rather than a physical location.

What age range do you tutor?

We tutor every age, starting from Grade 1 right through to UK 11+ preparation, A-Level, IB, and school-leaving exams like WAEC, NECO and JAMB.

Booking & Pricing
How do I book a session?

The fastest way is picking an open slot directly on our Contact page — it's booked instantly, no waiting on a reply. If you'd rather explain your needs first, use the enquiry form on the same page, or message us on WhatsApp or live chat.

Is there a free trial class?

Yes — every new student gets a free trial class with no commitment required, so you can meet your tutor and see how a session feels before choosing a plan.

How much do lessons cost?

Our Basic plan is £11/hour, and our Recommended plan is £9/hour with added materials included. We also offer a Monthly Plan and an Exam Intensive package for focused revision. Full details are on the Pricing page.

What's the difference between the Basic and Recommended plans?

Basic includes playback access to all your live classes for a month, our on-demand video library, and topic-to-topic assessment. Recommended includes everything in Basic, plus Interactive Online Materials for 3 months — and works out cheaper per hour.

How do I pay for lessons?

Mainly by bank transfer, though we're happy to adjust to whatever works best for you — get in touch via the Contact page and we'll sort out the details together.

Lessons & Technology
What do I need for an online lesson?

Just a laptop, tablet or smartphone with a stable internet connection, a camera and microphone. We'll share your session joining details ahead of time.

How long is a typical session?

Our standard session is 1 hour, though this can be adjusted based on demand — whatever fits the student's age, subject, and pace best. We'll agree the right length with you when you book.

Can I request a specific tutor, or change tutors if it's not a good fit?

Yes — if a tutor isn't quite the right match for your child's learning style, just let us know and we'll match you with someone better suited. Getting the right fit matters more to us than sticking with an assignment that isn't working.

How are BrainyEdHub tutors selected?

Every tutor goes through a vetting process before joining — we confirm their certifications and carry out a thorough identity check, on top of selecting for strong subject expertise and real teaching experience with students at the levels they cover.

Resources & Support
Can I try a mock test before booking?

Yes — our Resources page has free downloadable mock tests with mark schemes across several subjects. Pick a subject, leave your email, and it downloads instantly.

How quickly will I hear back after enquiring?

We aim to respond within 24 hours to any enquiry form submission. For a faster response, WhatsApp or live chat during the day usually gets you an answer much sooner.

What if I need to reschedule or cancel a session?

Just message us as early as you can via WhatsApp or the Contact page and we'll help you find a new time — the more notice you can give, the easier it is to rearrange.

Still have a question?

Message us on WhatsApp, start a live chat, or send an enquiry — we're happy to help before you book anything.